Kara is operated by Joulino B.V.. By creating an account, signing in, using the Kara mobile apps or website, purchasing a subscription, or using free or paid features, you confirm that you have read and agree to these Terms and Conditions and the Kara Privacy Policy.

If you do not agree with these terms, you must not use Kara and must not purchase a subscription.

Service provider: Joulino B.V.

Address: Weidevogellaan 262, 2496PP Den Haag, Netherlands

KvK number: 94647615

Establishment number: 000060103701

Contact and support email: karafs.support@gmail.com

These terms apply to the two Kara apps, both published by the same company: the Kara iOS app on the App Store and the Kara Android app (Kara | AI Calorie Tracker) on Google Play. The Kara website and web version are also covered.

The two apps run on the same infrastructure and share one account: you sign in to both with the same account, and your data and subscription are available in both.

If a feature described on this page does not exist in the app you installed, that part of these terms does not apply to you.

Kara is designed for Persian-speaking users around the world. Access to certain features, prices, taxes, payment methods, refunds and consumer rights may differ depending on your country of residence and the store you purchase from.

Kara is intended for users who are 18 years of age or older. By using Kara or purchasing a subscription, you confirm that you are at least 18 and legally able to accept these terms and make purchases. If we learn that an account belongs to someone under that age, we delete the account and its data.

To use Kara fully you need an account. You sign in with Apple or Google in the iOS app, and with Google in the Android app. You are responsible for the accuracy of the information you enter and for keeping access to your account confidential.

To build meal plans, analyse food and track calories, weight, water, steps and exercise, Kara needs data such as personal details, height, weight, goal, activity level, pregnancy or breastfeeding status, medical conditions, allergies, food logs and food photos or voice notes. How that data is processed is explained in the Privacy Policy.

• Personal use: your account is for your own personal, non-commercial use and you must not share access with others.
• Account security: if you believe your account has been used without permission, notify us promptly.
• Health information: you are responsible for entering accurate, up-to-date information; Kara recommendations and calculations are generated from that data.

Much of what Kara needs in order to work counts as health data under European data protection law: your weight, what you eat, your step count, exercise, physical symptoms and GLP-1 medication information.

Before that data is collected, we ask for your explicit consent during signup, and we store a record of that consent (its type, the version of the text and the time). You can withdraw consent at any time; the consequence is that the core parts of the service can no longer be provided.

The Kara iOS and Android apps have free parts and parts that unlock only with an active subscription. The product is titled the Kara subscription and is identified in our subscription infrastructure by the entitlement Pro. In the iOS app it is an auto-renewable subscription sold as an In-App Purchase through the App Store; in the Android app it is an auto-renewing subscription sold through Google Play.

Length of period: the subscription is offered in monthly (one month), quarterly (three months) and annual (twelve months) periods. The period begins when the store confirms your purchase.

Price per period: the price of each period is shown before purchase, on the purchase screen inside the app and on the store's product page, in the currency of your store account (Apple ID or Google account); prices vary by country, tax and exchange rate, and where they differ, the price shown by the store governs.

Payment: payment is charged at the moment you confirm the purchase, to your Apple ID account on iOS and to your Google account on Android. Payment is handled entirely by Apple or Google, and Kara has no access to your card details.

Price changes: if the price of a period changes, Apple or Google notifies you before renewal under its own rules and, where required, obtains your consent; without it, the subscription does not renew at the new price.

One subscription for both apps: a subscription bought on the App Store or Google Play is attached to your Kara account and unlocks access in both the Kara iOS and Android apps. It is managed, cancelled and refunded only in the store where you bought it.

• What the subscription provides: a personalised meal plan, and the ability to regenerate it.
• AI food logging by photo, voice and text, plus the Kara food database.
• Recipes, My Kitchen and personal food entries.
• The Kara AI coach, the Today view, weight progress, and water and exercise logging.
• The symptom tracker and the GLP-1 medication companion.
• Step counting is not a paid feature and is available to everyone.

The subscription renews automatically unless you turn off automatic renewal before it renews: on the App Store at least 24 hours before the end of the current period, and on Google Play before the renewal date.

On iOS, your Apple ID account is charged for renewal within 24 hours prior to the end of the current period; on Android, Google Play charges your Google account on the renewal date.

A subscription bought on the App Store is managed and cancelled at Settings → Apple ID (your name) → Subscriptions, where you can also switch between periods. A subscription bought on Google Play is managed and cancelled in the Google Play app → your profile picture → Payments & subscriptions → Subscriptions. Kara cannot cancel a subscription on your behalf.

Deleting the Kara app does not cancel your subscription and does not stop the next renewal. Deleting your Kara account does not cancel it either. To stop renewing, you must turn off automatic renewal in your Apple or Google account.

After you turn off automatic renewal, your access remains until the end of the period you already paid for, and it does not renew after that. Cancelling is not, by itself, a refund of the current period.

If a free trial is offered for the period you choose, its length is shown before purchase on the purchase button and in the text below it. Eligibility for a trial is determined by the App Store or Google Play, not by Kara; if you have used one before, you may no longer be offered it.

If you do not turn off automatic renewal before the trial ends (on the App Store, at least 24 hours before it ends), the subscription converts to a paid period and the first period is charged to your Apple ID or Google account.

If you purchase a subscription while a free trial is still running, any unused portion of that free trial is forfeited. It cannot be carried over, saved or refunded.

Reinstalling the app, changing device or signing out and back in does not lose your subscription. The purchase screen has a Restore Purchases action that reads the purchases made with the same Apple ID or Google account from the store and restores your access.

Restoring works only with the Apple ID or Google account that made the purchase. If your purchase is attached to a different Kara account, or restoring finds nothing, contact support and we will look into it.

Refunds for App Store purchases are handled by Apple, not by Joulino B.V.. We have no access to your Apple ID transactions and cannot issue a refund on Apple's behalf.

To request a refund, go to reportaproblem.apple.com and sign in with your Apple ID, or submit the request from Settings → your name → Subscriptions. The final decision is made under Apple's policies.

For Google Play purchases, you can request a refund from Google Play itself within 48 hours of the purchase (play.google.com → your account → Order history). After that, send your request to Kara support and we will review it.

If your issue is about Kara itself — for example a feature you paid for that never became available to you — contact support so we can both fix the problem and, where appropriate, point your request to the right place.

In the Kara iOS and Android apps you can buy one month, three months or one year of the Kara subscription (Kara Pro) for someone else. A gift is a one-off App Store or Google Play purchase with no automatic renewal; nothing is charged again when it ends. The price of each gift is shown on the purchase screen before you buy, and, like any purchase in that store, its payment is handled entirely by Apple or Google.

A gift can be bought in two ways. With «Give a gift», which requires you to be signed in to your Kara account, you receive a gift link after the purchase and send it to the person the gift is for. With «Buy it for me», the person who wants a gift creates a request link and sends it to others; anyone holding that link can buy for them in the app, even without creating a Kara account, and the gift goes straight to the requester's account. A request closes with its first purchase.

Each person has at most one open request at a time. The requester can cancel it at any time, and it closes when their own Kara subscription on the App Store or Google Play starts, resumes or renews (starting a free trial counts). After that, no new purchase can be started through that request link; a purchase that was already under way when it closed is still delivered to them.

A gift link is activated in the Kara iOS or Android app: the recipient installs the app, signs in to their Kara account and activates the gift; opening the link does not activate anything by itself. The first Kara account to activate the link receives the gift, once. A gift is for someone else: a buyer cannot activate a gift they bought on their own account, and a requester cannot buy their own request.

A gift runs from the day it starts, not the day it was bought. If the recipient already has other access from Kara at that time, such as another gift or an invite-a-friend reward, the gift starts when that access ends, so their days never overlap. If the recipient has an active Kara Pro subscription on their Kara account (a free trial counts), the gift is held for them so it is not used up alongside a subscription they are paying for: it waits for as long as that subscription stays active and starts by itself after it ends. For the gift to start, the recipient has to turn off automatic renewal; the gift starts after the subscription's current period ends. Several held gifts run one after another.

Refunds of a gift are handled like any other purchase in that store and go to the purchaser, not the recipient. Every refund counts as a refund of the whole gift: a gift that has not been activated yet, or is being held, is voided; a gift that is running ends at once; and a gift waiting in the queue is cancelled. The recipient's other queued gifts are rearranged without losing any of their days. A refunded purchase never becomes a gift afterwards.

A gift link does not expire; it stays valid until it is activated or voided. A gift has no cash value and cannot be exchanged for money or other credit. Anyone holding a gift link can activate it, so if a link reaches the wrong person, the buyer can, until it is activated, void it from «My gifts» with «Void and get a new link» and receive a new link. Deleting the buyer's account does not void a link they sent; but if the recipient deletes their account, any gift running or held on that account ends with it.

For users in the European Union and jurisdictions with comparable rules, mandatory consumer rights — including pre-purchase information and the statutory right of withdrawal where applicable — are respected, and these terms do not limit them.

Kara is a digital service that becomes available immediately after a purchase or trial is confirmed. Where the law requires it, you may be asked to expressly agree that the service starts before the withdrawal period ends and to acknowledge that this can limit your withdrawal right for the part already supplied.

Because in-app purchases go through the App Store or Google Play, the practical route for exercising these rights also runs through that store. We will support you through that route and follow up on your request.

Buying a subscription on the web is not currently offered. All live Kara purchases go through the App Store or Google Play.

Web payment infrastructure (Stripe) exists in the product's code but is configured for test mode only, and no real web payment has ever been taken through it. Until that path is formally enabled and this page is updated, web payment should not be treated as part of the service.

Kara is a tool for nutrition tracking, food logging, food analysis, lifestyle planning and general or personalised suggestions. It is not a provider of medical services, diagnosis or treatment, and it is not a replacement for a doctor, dietitian or qualified health professional.

The GLP-1 companion is only a log and reminder tool for medication your own doctor prescribed. Kara does not prescribe medication, does not suggest doses, and gives no advice about starting, changing or stopping a medication. The symptom tracker is a logging tool, not a diagnostic one.

If you are pregnant, breastfeeding, have a medical condition, allergy, dietary restriction, history of eating disorders, specific medication or any special medical situation, consult a qualified professional before relying on any meal plan or making significant changes to your diet or activity.

If you experience discomfort, unusual symptoms or medical concerns while using Kara recommendations, stop using that part of the service and contact a doctor.

Food recognition from a photo, voice note or text, portion and calorie estimates, and coach messages are outputs of AI models. They are estimates, not measurements; they can be wrong, and you can and should correct them before logging.

We do not offer these outputs as medical advice, and they must not be relied on for treatment decisions.

You agree to use Kara only for lawful, personal purposes and in accordance with these terms. Misuse of the service, attempts to bypass payment or access restrictions, interference with security, bulk data extraction, unauthorised reverse engineering or commercial use without written permission are prohibited.

We may limit, suspend or terminate access if there is a serious breach of these terms, misuse, a security risk, payment fraud or a legal requirement.

The name, design, content, software, user experience, databases, copy, calculations, product models and other Kara assets are owned by Joulino B.V. or its authorised suppliers and are protected by intellectual property laws.

By accepting these terms you receive only a limited, non-exclusive, non-transferable and revocable licence to use Kara for personal purposes. You receive no right to copy, republish, sell, reverse engineer, build a similar product from, or commercially use Kara content without written permission.

You may stop using Kara at any time. In the Kara app on iOS and Android, account deletion is available inside the app itself and erases your data immediately and completely; it cannot be undone. You can also ask for deletion by email, without the app; both ways are explained at karafshealth.com/delete-account. What is erased and what is retained for legal reasons is described in the Privacy Policy.

Deleting your account does not cancel an active subscription. If you do not want to be charged again, turn off automatic renewal in your Apple or Google account before deleting your account.

We may update these terms to reflect product changes, legal requirements, payment paths or store requirements. If we make material changes, we will notify users through appropriate channels, and where the law requires it we will obtain new consent.

New terms are not applied retroactively to a period you have already paid for.

To the extent permitted by law, these terms are interpreted under the laws of the Netherlands. If you are a consumer in a country with mandatory consumer protection or data protection rules, these terms do not limit your mandatory rights.

We prefer to resolve any dispute or question first through support and dialogue. For payment matters, the issue may also need to be reviewed through Apple or Google, who are the sellers of record for in-app purchases.

For questions about these terms, your account, your subscription, cancellation, restoring a purchase, refunds or legal matters, contact karafs.support@gmail.com.

Company information: Joulino B.V., Weidevogellaan 262, 2496PP Den Haag, Netherlands, KvK 94647615, establishment number 000060103701.